We aim to dispatch your goods within 5 working days of order. During busy periods this may extend to 10 working days. We have many items in stock, however bespoke and personalised items are hand made to order and whilst we aim to complete them within 7- 14 working days, sometimes it may take longer. We will keep you notified of the status of your order and will endeavour to send the item as quickly as possible. The goods become your property as soon as they are dispatched to you. As we are closed for two weeks during the Christmas Holiday period, goods ordered during this time will not be dispatched until after the 6th of January. The last order date for delivery guaranteed in time for Christmas is 9th December.
We will deliver your order to any mainland UK address. Our standard delivery uses Royal mail or a national carrier and in most cases you will receive your goods within a few days. DELIVERY STARTS AT £7 AND THE FINAL COST WILL BE CALCULATED AT THE CHECKOUT. (Please contact us for a delivery quote if you require delivery outside of mainland UK).
If you wish to cancel your order you may do so at any time prior to dispatch of the goods. Please cancel by telephone to confirm this is possible. Our telephone number is 01674 672657.
Unfortunately, some items are non-cancellable and non-refundable:
Anything that’s made to your specific requirements or is personalised cannot be resold due to a bespoke element.
All items will be checked prior to dispatch. All goods must be checked when received and if there is any damage then this must be reported to Montrose Rope and Sail Co Ltd within 48 hours of receipt, otherwise no claims can be entertained.